Warranty Policy

Orivens Lifetime Warranty Guarantee

At Orivens, we are dedicated to providing the highest quality medical devices to support healthcare professionals. To ensure your satisfaction and long-term confidence in our products, we proudly offer a comprehensive lifetime warranty on all Orivens devices.

Warranty Coverage

This warranty covers any manufacturing defects in materials or workmanship under normal use for the lifetime of the product. This includes, but is not limited to:

  • Defects in the lenses, frames, or magnification mechanisms
  • Any malfunctioning components related to normal use

Limitations of the Warranty

While we stand by the durability and craftsmanship of our products, this warranty does not cover damage resulting from artificial shocks or mishandling. Examples of such damage include:

  • Dropping the device or subjecting it to impact
  • Accidental crushing, bending, or exposure to harmful substances
  • Improper use or storage

Important: Any damages caused by these factors are subject to a repair fee, and such repairs are not fully covered under this warranty.

Lifetime Warranty Note

Should wear and tear occur over time, we offer a discounted replacement option, ensuring you can maintain the performance of your Orivens device without breaking the bank.

Filing a Warranty Claim

We’ve made the process of filing a warranty claim as simple and straightforward as possible. Here’s how:

  1. Contact our customer service team by email or phone, and provide proof of purchase.
  2. Submit clear photos of the damaged or defective device, along with a description of the issue.
  3. Our team will respond within 3 to 4 working days to confirm the warranty status and guide you through the next steps.

Repair or Replacement Options

If the defect is covered under the warranty, we will:

  • Repair the defective item free of charge, or
  • Replace the device with an identical or comparable model if repairs are not possible.

For damage not covered by the warranty, we will provide an estimate for the repair fee, and upon your approval, carry out the necessary repairs.

At Orivens, your satisfaction is our priority, and we’re here to ensure your tools remain in top condition for years to come. If you have any questions, please don’t hesitate to contact us.